This page covers the Service Agreement and Terms of Use for hosting, server, domain, and related IT services provided by Hosting Türkiye İnternet ve Bilişim Hizmetleri.
Parties
Service provider: Muhammed Fatih Asan (Hosting Türkiye İnternet ve Bilişim Hizmetleri), Uğur Mumcu Mah. 2286. Sk. No: 15 İç Kapı No: 4, 34265 Sultangazi / İstanbul, Turkey
Customer: The natural or legal person receiving services from the provider
Definitions
- Hosting Türkiye: All websites, client portals, and related domains operated by the provider, including hostingturkiye.com.tr
- SLA: Technical support conditions defined by the provider
- Hacking, spam, DDoS, phishing, trojan: Abuse and security violation terms as defined in the agreement
Scope of services
Hosting Türkiye provides web hosting, reseller hosting, virtual servers, dedicated servers, domain registration, SSL certificates, and related IT services within the package specifications defined at the time of order.
Provider obligations
- Prepare the required infrastructure and fulfill service commitments
- Provide secure (encrypted) connection options
- Offer ticket and email support on weekdays 09:00–18:00 (GMT) under the SLA
- Maintain service continuity except for telecom-related outages
Customer obligations
- Keep account and billing information complete and up to date
- Take responsibility for account security and hosted content
- Not use services for illegal purposes (spam, phishing, DDoS, etc.)
- Accept that backup responsibility lies with the customer unless otherwise stated
- Not use the provider’s brand without written permission
Pricing, payment, and refunds
- Service fees are determined by package prices at the time of purchase
- Unpaid services may be suspended or deleted after the invoice due date
- For web hosting and reseller hosting, a 100% refund guarantee applies if provider-side technical issues are not resolved within 5 business days (excluding domains, SSL, VDS, dedicated servers, etc.)
- Cancellation requests must be submitted at least 7 days in advance
Term and termination
The agreement takes effect upon completion of the order and payment. The term matches the selected billing period. Unless either party gives at least 30 days’ notice before expiry, the agreement renews under the same terms.
The provider may suspend or terminate services in case of terms violation, illegal content, or abuse.
Privacy
Both parties agree to keep commercial and technical information confidential. Personal data processing is governed by our Personal Data Protection Notice.
Governing law and jurisdiction
Disputes are subject to the jurisdiction of Istanbul Courts and Enforcement Offices, Turkey.