ARTICLE 1 – PARTIES

1.1 Muhammed Fatih Asan, residing at Uğur Mumcu Mahallesi, 2286. Sokak No:15/4, 34265 Sultangazi / Istanbul, Türkiye (hereinafter referred to as the "SERVICE PROVIDER").

1.2 Any individual or legal entity purchasing services from the SERVICE PROVIDER (hereinafter referred to as the "CUSTOMER").

ARTICLE 2 – DEFINITIONS

Hosting Türkiye:
Refers to all websites, customer portals, service platforms, and affiliated domain names operated by the SERVICE PROVIDER, including but not limited to hostingturkiye.com.tr.

SLA:
Service Level Agreement, defining the support levels and technical support conditions published by the SERVICE PROVIDER.

Hacking:
Unauthorized access to the systems, accounts, networks, or data of another individual or organization.

Spam:
The transmission of unsolicited bulk electronic messages to recipients who have not requested such communications.

DDoS Attack:
Any action intended to disrupt, overload, or disable network services, servers, or infrastructure.

Phishing:
The act of fraudulently obtaining confidential information by impersonating legitimate organizations or services.

Trojan:
Software designed to provide unauthorized remote access or control over computer systems.

ARTICLE 3 – SUBJECT OF THE AGREEMENT

This Agreement governs the rights and obligations of the parties regarding the services provided by the SERVICE PROVIDER and the CUSTOMER's use and resale of such services.

ARTICLE 4 – RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER

4.1 The SERVICE PROVIDER shall make available the technical infrastructure necessary for the CUSTOMER to use the purchased services.

4.2 The SERVICE PROVIDER may subcontract all or part of its obligations to third parties when deemed necessary.

4.3 The SERVICE PROVIDER shall provide secure access to its systems. However, the CUSTOMER is solely responsible for the security of login credentials, passwords, and account access. The SERVICE PROVIDER shall not be liable for unauthorized access resulting from the CUSTOMER's failure to secure account credentials.

4.4 Technical support shall be provided through ticket and e-mail systems during business hours as specified by the SERVICE PROVIDER. The SERVICE PROVIDER is not obligated to provide support directly to the CUSTOMER's end users.

4.5 The SERVICE PROVIDER shall not be held liable for interruptions, delays, or failures caused by telecommunications providers, datacenters, utility providers, force majeure events, or other circumstances beyond its reasonable control.

4.6 The SERVICE PROVIDER reserves the right to modify service pricing, packages, specifications, and service offerings at any time.

ARTICLE 5 – RIGHTS AND OBLIGATIONS OF THE CUSTOMER

5.1 The CUSTOMER agrees to provide complete and accurate information and to update such information whenever necessary.

5.2 The CUSTOMER is solely responsible for the security, legality, and integrity of all content, files, databases, software, websites, and e-mail services hosted through the purchased services.

5.3 The CUSTOMER guarantees that all information provided to the SERVICE PROVIDER is accurate and complete.

5.4 The CUSTOMER shall not represent itself as an agent, representative, employee, or legal representative of the SERVICE PROVIDER.

5.5 The CUSTOMER accepts full responsibility for all legal consequences arising from the use of the purchased services.

5.6 The CUSTOMER may not use the SERVICE PROVIDER's trademarks, logos, trade names, or branding without prior written consent.

5.7 The CUSTOMER shall not use the services for hacking, phishing, spam, malware distribution, DDoS attacks, unauthorized access, fraud, or any unlawful activity.

5.8 The CUSTOMER is solely responsible for maintaining backups of all hosted data. The SERVICE PROVIDER is not obligated to create, store, recover, or maintain backups unless explicitly stated otherwise.

ARTICLE 6 – BILLING, PAYMENTS AND REFUNDS

6.1 Service fees shall be those published at the time of purchase.

6.2 Delays caused by the CUSTOMER shall not affect billing obligations.

6.3 The SERVICE PROVIDER may send invoices and payment reminders through e-mail, SMS, telephone, or customer panel notifications.

6.4 Failure to receive an invoice or notification does not relieve the CUSTOMER from payment obligations.

6.5 The SERVICE PROVIDER may suspend, terminate, or remove services and associated data for unpaid accounts.

6.6 The SERVICE PROVIDER shall not be liable for any data loss, business interruption, revenue loss, or service interruption resulting from account suspension due to non-payment.

6.7 Except for domain names, VPS, VDS, dedicated servers, colocation services, datacenter services, software licenses, and third-party services, a full refund may be issued within five (5) business days if a technical problem directly caused by the SERVICE PROVIDER cannot be resolved.

6.8 Service cancellation requests must be submitted at least seven (7) days before the next billing date.

ARTICLE 7 – TERM OF THE AGREEMENT

7.1 This Agreement becomes effective upon submission of an order and successful payment.

7.2 The term of the Agreement corresponds to the billing cycle selected by the CUSTOMER.

7.3 Unless terminated by either party, the Agreement may continue under the same conditions subject to applicable pricing changes.

ARTICLE 8 – TERMINATION AND SUSPENSION OF SERVICES

8.1 The SERVICE PROVIDER may immediately terminate this Agreement without notice if the CUSTOMER violates any provision of this Agreement, becomes insolvent, enters bankruptcy proceedings, or if other justified reasons exist.

8.2 The SERVICE PROVIDER may suspend or terminate services used for illegal purposes, including but not limited to spam, malware distribution, phishing, DDoS attacks, copyright infringement, unauthorized access attempts, or any activity prohibited by applicable laws.

8.3 If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 The SERVICE PROVIDER may suspend services containing unlawful, harmful, fraudulent, defamatory, pornographic, or otherwise prohibited content.

8.5 The SERVICE PROVIDER may amend, suspend, or terminate services in order to comply with legal obligations, governmental regulations, or requirements imposed by service providers, datacenters, or regulatory authorities.

8.6 Shared hosting services may be suspended if excessive resource usage negatively impacts other customers or infrastructure stability.

ARTICLE 9 – CONFIDENTIALITY

9.1 The CUSTOMER agrees to maintain the confidentiality of all non-public information obtained from the SERVICE PROVIDER. Any violation of this obligation shall result in a contractual penalty of 50,000 TRY, without prejudice to the SERVICE PROVIDER's right to claim additional damages.

9.2 The SERVICE PROVIDER shall protect the CUSTOMER's confidential business information except where disclosure is required by law.

9.3 Both parties agree to use confidential information solely for purposes related to this Agreement.

9.4 The SERVICE PROVIDER may disclose customer information when required by applicable law, court order, governmental request, or regulatory authority.

9.5 The SERVICE PROVIDER may investigate services and hosted content without prior notice where required by law or security concerns.

9.6 The CUSTOMER acknowledges that personal data processing activities are governed separately under the Privacy Notice, Privacy Policy, and applicable data protection laws.

ARTICLE 10 – EVIDENCE AND JURISDICTION

10.1 The parties agree that electronic records, system logs, accounting records, databases, tickets, and electronic communications maintained by the SERVICE PROVIDER shall constitute valid and binding evidence.

10.2 Any dispute arising from this Agreement shall be governed by the laws of the Republic of Türkiye. Istanbul Courts and Enforcement Offices shall have exclusive jurisdiction.

IMPORTANT NOTICE

This document is an English translation provided for informational purposes only. In the event of any discrepancy, conflict, or inconsistency between the Turkish and English versions, the Turkish version shall prevail.